Refund policy

At Second Nature, every item is made especially for you once you place your order.

Rather than producing products in bulk that may never be used, we work with Teemill, our print-on-demand partner, to create each item only when it's needed. This helps reduce overproduction and unnecessary waste — an approach that reflects our commitment to more regenerative and responsible business practices.

Because of this, we'd genuinely ask you to choose carefully before ordering — every return, even a well-intentioned one, uses more materials, energy, and transport than we'd like. But your rights always come first, and they're set out clearly below.

Changed your mind?

Customers in the UK and EU can withdraw from an eligible purchase within 14 days, starting from delivery of the last item in the order, without giving a reason.

To make a request, use our request a return here or email secondnature.contactus@gmail.com with your order number and a clear statement that you wish to withdraw. We’ll provide the return instructions and return address.

Unless an item is faulty, damaged, incorrect, or we agree otherwise, you are responsible for the direct cost of returning it. Please send the goods back promptly and within the applicable legal return period after telling us you wish to withdraw. You may inspect the goods as you would in a shop, but you may be responsible for diminished value caused by handling beyond what is necessary to establish their nature, characteristics, and functioning.

We’ll refund eligible payments using the original payment method, subject to applicable law. Where required, this includes the cost of our least expensive standard delivery option. We may be entitled to wait until we receive the returned goods or evidence that they have been sent back.

Caring for your items

To help your products last as long as possible, please follow the care instructions provided on the product page and on the garment's care label.

We cannot accept responsibility for damage caused by incorrect washing, drying, ironing, or other improper care.

Personalised items

If we ever offer products made to your own specification — for example, your name or an image you've asked us to print — the 14-day cancellation right does not apply to those specific items, in line with UK (gov.uk) and EU (europa.eu) consumer law.

If something isn't right

We want you to be happy with your order.

If your item arrives damaged, faulty, or you've received the wrong product, please email secondnature.contactus@gmail.com with your order number and photos of the issue.

We'll work with you to resolve the problem as quickly as possible, whether that's by arranging a replacement, repair, refund, or another appropriate solution.

For customers in the EU, these rights are in addition to the minimum 2-year legal guarantee that applies to faulty or non-conforming goods.

Thank you for supporting a slower, more thoughtful way of making products. By choosing made-to-order, you're helping reduce waste and support a more regenerative future.